Refund and Returns Policy

At rajvinderkadhaba.com, customer satisfaction is our top priority. This Refund & Returns Policy explains how we handle cancellations, refunds, and returns for orders placed through our website or services.

Food Orders

As our products are perishable food items, we do not accept returns once an order has been prepared or delivered.
We take great care to ensure quality, freshness, and proper packaging of all orders.

Order Cancellations

Orders may be cancelled within 5–10 minutes of placing the order, provided that food preparation has not yet started.
Once preparation has begun, cancellation requests may not be accepted.
To cancel an order, please contact us immediately via the phone number or email provided on our Site.

Refunds

Full Refunds will be issued if:

Your order was cancelled by us due to item unavailability.
You cancelled the order before preparation began.
You were charged but did not receive your order due to technical or delivery issues.

Partial Refunds or Replacement may be provided if:

The order received was incorrect or incomplete.
Food quality was unsatisfactory (subject to investigation and approval).

➡ Refunds will be processed to the original payment method within 7–10 business days, depending on your bank/payment provider.

No Refund Cases

Refunds will not be issued if:

Incorrect delivery address or contact details were provided.
You failed to collect/receive the order despite delivery attempts.
You changed your mind after delivery.
Dissatisfaction was due to taste preferences (unless a quality issue is confirmed).

Returns

Due to the nature of food items, we cannot accept returns once food has been delivered.
If you received an incorrect or damaged order, please contact us within 1 hours of delivery with supporting proof (such as photos and order details).